Refund & Cancellation Policy

At Ramya Jaipur, we are committed to delivering quality garments crafted with love and care. While we do not offer direct monetary refunds, we ensure that your concerns are handled with fairness and transparency. Please read the policy below for more details on refunds and returns.

Refund Policy

We do not provide cash refunds or payment reversals to the original mode of payment.

Instead, eligible returns will be processed in the form of a:

Coupon Code— equivalent to the product value (excluding shipping and COD charges), issued as a unique coupon code.

  • This coupon can be redeemed at ramyajaipur.com

  • Valid for 1 month from the date of issue

  • Applicable on all collections, unless otherwise specified

Eligibility for Refund (Coupon Code)

You will receive a coupon code only  if:

  • The product returned meets our Return Policy Conditions

  • Only when, the returned product passes the Quality Check 

  • You have shared complete and correct details during the return/exchange process

Please note: The coupon code will be credited within 3–5 business days after we receive the returned product.

Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

  • The product must be unused, unwashed, and in its original condition with all tags and packaging intact.

  • Return or exchange request must be raised within 48 hours of receiving your order

  • We will deliver the exchange product within 7 days.

  • Products bought during Sale or with Discount Codes are not eligible for returns, but may be eligible for size exchange (subject to availability).

  • Customized or Made-to-Order items are not returnable or exchangeable.

What You Can Return or Exchange

Eligible:

  • Wrong size (if exchange size is available)

  • Wrong product received

  • Defective or damaged item (must be reported with images within 48 hours of delivery)

Not Eligible:

  • Used or washed items

  • Color variation due to lighting or screen resolution

  • Products purchased in clearance or final sale

  • Accessories and Free Gifts

How to Request a Return or Exchange

Step 1: Email us at ramyajaipurofficial@gmail.com within 7 days of receiving your product.
Step 2: Share your Order ID and reason for return/exchange, along with clear photos if it’s a damage/defect case.
Step 3: We will review and guide you with the next steps.

Returns will only be accepted upon approval of a quality check.

Reverse Pickup & Shipping

  • Customers must be required to self-ship the product. We'll share the return address and instructions via email.

  • In case of self-shipping, please use a trackable courier service and share tracking details with us.

Got Questions? We’re here.

For any concerns regarding refund or cancellation, we are available:

Email: ramyajaipurofficial@gmail.com
Customer Support: 9358692492
Working Hours: Monday–Saturday | 10 AM – 6 PM