At Ramya Jaipur, every product is handcrafted with care, carrying a piece of Jaipur's art and elegance. However, if you’re not entirely satisfied with your purchase, we’re here to help.
We believe in creating a delightful shopping experience and understand that sometimes a return or exchange may be needed. Please read our policy below to know how it works.
Eligibility for Returns & Exchanges
We accept returns and exchanges under the following conditions:
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The product must be unused, unwashed, and in its original condition with all tags and packaging intact.
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Return or exchange request must be raised within 48 hours of receiving your order
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Products bought during Sale or with Discount Codes are not eligible for returns, but may be eligible for size exchange (subject to availability).
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Customized or Made-to-Order items are not returnable or exchangeable.
What You Can Return or Exchange
Eligible:
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Wrong size (if exchange size is available)
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Wrong product received
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Defective or damaged item (must be reported with images within 48 hours of delivery)
Not Eligible:
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Used or washed items
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Color variation due to lighting or screen resolution
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Products purchased in clearance or final sale
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Accessories and Free Gifts
How to Request a Return or Exchange
Step 1: Email us at ramyajaipurofficial@gmail.com within 7 days of receiving your product.
Step 2: Share your Order ID and reason for return/exchange, along with clear photos if it’s a damage/defect case.
Step 3: We will review and guide you with the next steps.
Returns will only be accepted upon approval of Quality Check.
Reverse Pickup & Shipping
- Customers must be required to self-ship the product. We'll share the return address and instructions via email.
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In case of self-shipping, please use a trackable courier service and share tracking details with us.
Exchange Policy
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Once we receive and inspect your returned item, your exchange will be shipped out within 3–5 business days, subject to stock availability.
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If the requested size/product is unavailable, we’ll offer you a store credit valid for 1 month.
Refunds & Store Credit
We do not offer monetary refunds. Instead:
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Eligible returns will be compensated via Store Credit (Coupon Code) of the same value (minus shipping and COD charges).
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Store credit is applicable for all purchases made on ramyajaipur.com and is valid for 1 month.
Damaged or Defective Product
If your order arrives damaged or incorrect:
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Email us with unboxing images/videos within 48 hours of delivery.
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Upon verification, we’ll offer you a replacement or credit, no questions asked.
Cancellations
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Orders can be cancelled within 48 hours of placing the order by emailing us.
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Once shipped, orders cannot be cancelled.
Still Have Questions?
We are always here to assist you with returns, exchanges, or size recommendations.
Email: ramyajaipurofficial@gmail.com
Customer Support: 9358692492
Business Hours: Monday to Saturday | 10 AM to 6 PM
Note: Ramya Jaipur reserves the right to deny return or exchange requests that do not meet our policy criteria. All decisions made after the quality check will be final.